| keithjones.net will monitor and maintain its network up-time to be not less than 99.5 percent (applicable to keithjones.net's network only, ie. not Telehouse, Telecommunications suppliers or international carriers beyond keithjones.net's direct control. In these circumstances I will use my best efforts to restore service without delay). Any day with a notified outage exceeding 60 minutes (excluding notified scheduled downtime for network maintenance) will be credited to the Customer. keithjones.net will respond to outage reports within twelve working hours or twentyfour hours outside working hours. Target repair time is eight working hours or sixteen non-working hours. If I am unable to cure any problem in my direct control within the target time I will credit 10% of the monthly fees. If I am unable to cure a problem that is attributable to a third party, I will consider this to be my problem but make refunds only to the level that I have been able to obtain from the third party that has failed to cure the problem in my target repair time. |
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