FREQUENTLY ASKED QUESTIONS (Colour Printing)

"Your prices are low, what's the quality like?" • How do I place an Order? • Are there any 'hidden' charges? • What forms of payment do you accept? • Can I cancel my order? • How much does delivery cost? • How will I know when my order has been despatched? • What should I do if my order doesn't arrive? • Will I have to sign for deliveries? • What happens if my order is lost or damaged? • What if I'm not satisfied with my order when it arrives? If you have a question that isn't dealt with here please use our enquiry form Your prices are low, what's the quality like? We use only top quality paper and inks and each job is monitored for quality from start to finish. We make our savings by printing in batches - and by keeping an eagle eye on our overheads (we don't spend money on advertising or waste time chasing unpaid invoices!) Back to Top Are there any 'hidden' charges? Absolutely not. Our prices are 'fully inclusive'. There's no VAT to pay and UK delivery is included in the price, unless otherwise stated. If you are not providing your own artwork you'll need to add an Artwork Charge, but that's all. Nothing else. How do I get a quote, or place an order? Contact us via our enquiry form What forms of payment do you accept? CHEQUE (payable to keithjones.net) POSTAL ORDER (payable to keithjones.net) CASH (callers or Registered Mail only) PAYPAL (we send you an invoice which you can pay securely online) DEBIT/CREDIT CARD (we send an invoice which you can pay securely online BANK TRANSFER (details on request) Back to Top Can I cancel my order? You may cancel your order at any time before we have started work on it without incurring any costs. You can still cancel your order after we have begun to work on it but we will only charge for work carried out, materials used and Credit/Debit card processing fees incurred (we normally absorb these fees). To cancel your order, email us with a copy of the Order Confirmation email and a brief description of the item(s) you wish to cancel. Back to Top How will I know when my order has been despatched? We automatically send you a Despatch Notification email when your order has been despatched. This email includes details of your order and the likely delivery date. What should I do if my order doesn't arrive? If your order has not arrived by the working day after you receive our Despatch Notification, please contact us and we will investigate. Back to Top How much does delivery cost? Unless otherwise stated, all our prices include UK mainland delivery. Deliveries are made by courier between 9am and 5.30pm Monday - Friday (not including Bank Holidays). Delivery to offshore addresses, EU countries and Northern Ireland are charged extra. Please contact us for delivery cost. For deliveries to remote areas allow at least one extra working day. Will I have to sign for deliveries? Yes. Apart from small orders, which are sent by Royal Mail, all deliveries are made by courier. A signature will be required before the courier will release the parcel to you. Deliveries can be made to a neighbour's address or left in a secure place that you have nominated by prior arrangement only. Back to Top What happens if my order (or part of it) is lost or damaged? Our couriers have a high level of service and reliability. They regularly deliver 99.9% of all parcels on-time and undamaged (nearly 1 million parcels a day). However, there's always the possibility of an order being lost or damaged. If this ever happens, after we've carried out checks, we will re-print your order as quickly as possible and despatch it again, with no charge to you whatsoever. All we need is a written statement from you, to aid us in making a compensation claim for the missing or damaged items. What if I'm not satisfied with my order when it arrives? Once your order arrives, you have 7 working days to notify us of any faults. Due to printed work having no residual value, we regret you cannot return an order unless it is clearly faulty and none of it has been used. If your order has clear faults please email us with full details and we will send you a Returns Number. (Do not return anything without a Returns Number). Once you have obtained a Returns Number, pack the faulty work carefully (see "Important" below), enclose a covering letter and a copy of the Order Confirmation email you received when you placed your order. We will arrange for the faulty work to be collected by courier from the delivery address. You will not be charged for this unless we find no faults with the work. Important: we will only provide a refund under the terms of our guarantee - and only after we have received the work back in good condition and carried out our checks on it. You should therefore make sure that the work is packed safely before it is returned. Because we arrange for the collection our insurance provides cover for loss or damage in transit - but we will not accept liability for missing parcels or damage caused in transit, for work that has not been properly packed. Please use our enquiry form if your question is not covered here. Back to Top